![Adjusting the Convention and Trade Show to Meet Evolving Needs of PSAI Members](https://cole-promonthly.imgix.net/https%3A%2F%2Fwww.promonthly.com%2Fuploads%2Fimages%2Fmr_john_team_with_borchert.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=620&ixlib=php-1.1.0&q=75&w=1024&s=f2d6e1b35bfc7ee8596908c8adcbcfbb)
Service Technician of the Year Runner-Up winner Gregory Borchert is shown with the crew from Mr. John.
At a social event not long ago, a bright millennial named Grace asked me what I do for a living. I had just returned from the PSAI’s Annual Convention and Trade Show, so I attempted to describe the event — the people, the education, the massive trucks and booths filled with...