![How to Improve Your Team’s Listening Skills](https://cole-promonthly.imgix.net/https%3A%2F%2Fwww.promonthly.com%2Fuploads%2Fimages%2Fp9030105.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=620&ixlib=php-1.1.0&q=75&w=1024&s=784040a30b0de00faeb01a68e4815a6d)
Jimmy’s Johnnys owner Anderson, left, and technician Morrisette position a Satellite Industries hand-wash station at the food parade. Keeping adequate wash stations available was critical to allaying COVID-19 concerns at the event.
Listening is a crucial skill for anyone who works in a customer-facing position.
This is true for receptionists, it’s true for sales reps, it’s true for field technicians, and it’s even true for managers: To provide an optimal customer experience, you must be equipped to...