![Make Sure Reality Meets Customer Expectation](https://cole-promonthly.imgix.net/https%3A%2F%2Fwww.promonthly.com%2Fuploads%2Fimages%2Fnicolejarrettalvarado14.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=620&ixlib=php-1.1.0&q=75&w=1024&s=ae677c63682c54b97fa96f9b4d8246cb)
Johnny Barnhouse, foreground, and Mark Eckstein service a row of PolyJohn Enterprises restrooms at the Washington Town & Country Fair.
Here’s a personal story that showcases the importance of setting as well as meeting customer expectations in your business.
My family recently went on vacation to New Orleans and spent a week in the French Quarter at an old, refurbished hotel. It was great. The staff was...